User Experience

Ensuring that IT projects deliver great business results can be difficult. Putting users first in establishing project vision and strategy is an important and often neglected first step toward success. As RIA, mobile, social media and portal technologies have matured, companies can now transform and innovate their online business with improved usability around these technologies. Frequently, applications that use these technologies fail to meet business objectives - leaving customers or users with solutions that are inefficient, difficult to learn or use.

Companies need to find a way to bridge the gap between technology, business value and user experience. Putting users first when forming project vision, strategy, requirements and design is a first step toward driving successful results.

The Business Issues

• Users are more sophisticated with expectations raised by consumer web experience
• Shifting work habits - more web and computer centric
• Lost productivity because employees don't have access to the information they need
• Key IT project stakeholders need to effectively and efficiently establish, communicate and build consensus around their vision and impact to broad audiences
• SOA or BPM projects did not fully realize their potential because users still need to access many disparate and often times complicated systems to complete tasks.

The Questions

• How and when do you include users' perspective in your application development/modernization strategy?
• What do users think of your current application's usability?
• What methods do you use for user interface design on your projects?
• How is user experience and user interface design integrated into development processes?
• Who is accountable for usability in your organization? How is success measured?
• When and how do you validate usability in your development processes?

The Solution

Summa helps companies assess and clarify opportunities for modernizing applications and improving user experience. By making user experience a top priority and engaging users early in the modernization strategy definition, and throughout development, companies will achieve greater success and higher adoption of their applications. Contact us today to learn how Summa can help.

Summa Acquires LotterShelly

Summa has acquired LotterShelly, a firm that designs product strategy and user experiences for customers with complex applications. Read more